AI Agents

AI that closes direct bookings, around the clock.

Our AI checks live availability in Bokun or FareHarbor, replies in the guest's language, and closes the booking directly — in under 3 minutes, 24/7, even when you're out on tour.

Agent Types

One AI. Every kind of booking conversation.

Information Agent

"What's included in the Rome tour?"

"Do you offer airport transfers?"

"What's your cancellation policy?"

Booking Agent

"I'd like to book the sunset cruise"

"Is there availability for 4 people?"

"Can I book for next Saturday?"

Reschedule Agent

"I need to change my booking date"

"Can I move to a different time slot?"

Cancellation Agent

"I need to cancel my reservation"

"What's the refund for canceling?"

Smart Escalation

AI knows when to step back.

Routine enquiries closed automatically. Complex, sensitive, or edge-case conversations handed to your team — with full context already loaded.

Policy decisions or exceptions outside guidelines

Frustrated or upset guests needing empathy

Refund requests above automated limits

Guest explicitly asks to speak with a human

Control

You set how much the AI handles.

Draft Mode

AI creates drafts for every response. Your team reviews and approves before anything is sent.

Semi-Supervised

AI handles routine bookings automatically. Complex or sensitive conversations come to your team.

Self-Driving

AI responds automatically within your defined guidelines. Full 24/7 coverage with zero manual effort.

Let AI close your direct bookings while you're out guiding.

Every direct enquiry caught and closed before the guest goes to Viator — 24/7, in 50+ languages, with live Bokun and FareHarbor data.

Get a demoNo credit card required · Set up in an afternoon